Product help
For access, workflow questions or help with Calibre by Andes. Include the product and delivery you use.
Support
Get help with a product, a security issue, or your data.
PINTO URZUA - ANDES.NO / Org. no. 936 883 672. The shared contact point is monitored on Norwegian business days during Oslo business hours.
Contactexplore@andes.no
Acknowledgement targetWithin one business day
Response targetWithin two business days
Commitment typeTargets, not SLAs
Response targets
Response targets describe how Andes intends to handle contact. They are not guaranteed resolution times, uptime commitments or service-level agreements.
Contact routes
Contact Andes
Security report
For a suspected vulnerability or incident. Include only the detail needed to triage the report.
Factual correction
For a correction to an Andes record, public statement or information held about you.
Legal or privacy request
For privacy rights, legal notices, terms questions or data-handling requests.
Product access
Explore the read-only Calibre demo. It uses fictional records, not your organisation's workspace.
For an existing deployment, use the access route supplied with your delivery. If you cannot access it, contact product support above. Do not send passwords, credentials or confidential records.
Retired Check and Atlas services
Check and Atlas customer services were retired on 6 October 2026. Their old sign-in and evaluation routes no longer provide access. Retained records do not create a new workspace. Explore Calibre for its current workbench and fictional read-only demo.
Related documents
Read the current public summaries: Trust and responsibility, Terms and purchasing and Privacy notice.